Terms & Conditions

Privacy Policy

Shopping at marialyng.dk requires the following information from you, as a minimum:  Name, address, telephone number and e-mail address.

marialyng.dk only records this information with a view to delivering the items you order and to offer you the best possible shopping experience. Please note: We do not store personal payment information such as card numbers etc., and none of the information we receive from you will be shared with any third parties.

Maria Lyng is required to protect your privacy and your security as a user of marialyng.dk. The information you provide when you place an order on our website is only used to provide a smooth and simple shopping experience. The data is treated in careful accordance with all current privacy regulations.

No data that identifies the individual shopper is passed on to any third parties. The only statistical data that is collected and shared with any third parties concerns customer traffic and commercial information. This information is shared with the sole purpose of improving your user experience at marialyng.dk.

Shipping

All goods are sent from Denmark and can be shipped worldwide. Freight charges will appear from the order confirmation before you pay. All goods are delivered via GLS or PostNord as parcel post, which makes it possible to trace the parcel.

We carefully pack goods in protective boxes and tubes to secure that products will arrive in perfect condition. However, if the content is damaged upon receipt, please report this to us immediately or at the latest 2 days after receipt to info@marialyng.dk

Customs duty and VAT

If you order from a country, which is a member of the EU you pay Danish VAT but no customs duty in accordance with the rules of free movement of goods. However, if you order from a country outside the EU local taxes and duties may be added, for which we cannot be held responsible. If this is the case the carrier will contact you. Please note that this could involve some delay of the consignment, as the goods are retained by the customs. From this point it is your responsibility to contact the carrier and pay for the added additional costs. These additional costs are solely your responsibility and cannot be used as cause of return.

Returns

Please choose carefully when deciding to order a print or artwork as we are unable to offer returns on items due to change of mind. Should the items arrive damaged or lost then replacements or refunds will be issued if contacted max. 14 days after arrival. Please email me at info@marialyng.dk if you have any problems with your items that you have received.

RO. Drawing Club Subscriptions

Subscriptions are for an indefinite term, and you’ll be charged at the beginning of each billing cycle according to your subscription terms (for example, monthly or annually), unless you unsubscribe.

You can use the customer portal to cancel a subscription. You’ll find it at the bottom of this page.

When you cancel a subscription you’ll still be able to use your subscription for the time you’ve already paid. You can cancel your subscription at any time via the customer portal. When you cancel your subscription, you’ll lose access to the subscription (and content) at the end of the current billing period.

For example, if you buy a one-year subscription on January 1 for €130 and decide to cancel your subscription on July 1:

You’ll have access to the subscription until December 31.
You won’t be charged another yearly subscription of €130 the following January 1.

General Information

Maria Lyng
Email: info@marialyng.dk
VAT: 37080055